The New Normal Hospitality Protocol - Housekeeping Nusa Dua Resort

Ayodya Resort Bali
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Housekeeping

Keep your hands clean: wash your hands under running water before meals, after coughing, after using the toilet, no need shaking hands after touching money, or getting out of public transport, arriving at your workplace.

Wear a mask in public area.

Cover your mouth and nose with tissues or your elbows when you cough or sneeze to prevent the droplets from spreading.

Maintain air circulation inside buildings.

Adopt healthy and safe food safety routines: use separate and disinfected cutting boards and knives for raw and cooked food. Cook food well.

Do the physical distancing.

 

“Put the safety, health and security of travelers and the travel & tourism workforce at the core of the develoPment of global Protocols.”


To enhance the safeness for our customers where health and hygiene is our Prime concern, ayodya resort bali & ayodya Palace committed to imPlement a sPecific cleaning Program “care 9 & idle 1”.

“Care 9” nine major areas in-room daily cleaning Program using sPecific method, focus to sanitized and disinfected with sPecific methods and regular change on certain items.

“Idle 1” following “care 9” Program on every checked out room we disinfect the area using Power mist blow and let the room vacant for 1 day (24 hours).

“Care 9” Special Cleaning Program

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– Handles and Knobs
Door handle, drawers, furniture knobs, and furniture handles.
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– Switches and Electronics
Lamps, switches, Door bell, AC control panel, Telephone, TV remote control, hair dryer
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– Bathroom Surfaces
Handles and seats, splash walls, shower/tub controls, sink faucets

 

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– Bed and Bedding
Base bed & head board, all bed linens, pillow cases and sheets
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– Bath Amenities
Bulk dispenser, Individual amenities, tissue boxes, soap dishes, amenity trays.
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– Furniture & Displays
Tables, desk, chairs,sofa, standing lamp, QR code stand.

 

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– Wardrobe Item
Iron & ironing board, hangers, safety box
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– Food & Beverage Set Up
Cutleries, Glassware, China ware, Mini bar, Kettle and coffee maker
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– Open Balcony Door For 10 Minutes
Fresh Air Circulation

 

“Idle 1”

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Special cleaning program on every Checked Out Room – Disinfect the area using power mist blow and let the room vacant for 1 day (24 hours)

 

New Normal – In-Room Set Up

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Provide complimentary amenities (during pandemic situation):
– 50 ml hand sanitizer.
– 2 face masks.
– Remove in room directory & magazines.
– Replaced with digital in room directory content through DEE-FI Platform (QR Scan).

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Safety & Security Manual placed inside the drawer (once we have Safety & Security Video in one of TV channel we will removed it)

 

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Sanitized Cover
Mini Bar Glass & Tumbler
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Sanitized Cover
Cup & Tea Spoon
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Sanitized Cover
Pen with cover

 

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Sanitized Cover
TV Remote with cover

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Sanitized Cover
Toilet cover

 

New Normal – Public Area

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Disinfectant Sprayer
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Hand Sanitizer
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Disinfectant Cloth

 

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Guest Room
Equipment:
– Provide Disinfectant Sprayer (Deodorizer)
– Provide Separate Disinfectant Cloth, changed daily, washed and circulate
– Provide complimentary 50 ml hand sanitizer 1 spray bottle/room for guest usage
– Provide complimentary 2 pcs masks per occupied room
Method: Disinfectant Door Handle, Furniture’s, Bathroom Area on daily cleaning
PS: masker & hand glove compulsory for every Room Attendant

Public Area
Equipment:
– Provide Disinfectant Sprayer (Deodorizer)
– Provide Separate Disinfectant Cloth, changed daily, washed and circulate
Method: Disinfectant Door Lift, Lift Button, Public Telephone, Furniture’s, Public Toilet every 2 Hours start from 7am
PS: masker & hand glove compulsory for every Room Attendant

Front Office
Public Area
Equipment:
– Provide Disinfectant Sprayer (Deodorizer)
– Provide Separate Disinfectant Cloth, changed daily, washed and circulate
– Provide hand sanitizer for guest usage
Method: Bellboy counter, Reception Counter, Guest Relation Counter, Telephones, furniture in front reception, Transportation desk, ATM area every 2 Hours start from 7am Provide hand sanitizer in all desk

 

New Normal – Public Area

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New Normal – Public Area

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The Ayodya Palace
Public Area
Equipment:
– Provide Disinfectant Sprayer (Deodorizer)
– Provide Separate Disinfectant Cloth, changed daily, washed and circulate
– Provide hand sanitizer for guest usage in Reception Lounge
Method: Disinfectant Reception & Lounge area, Reception Counter, Door Handles, Sofas & furniture Telephones, furniture every 2 Hours start from 7am

Back Office
– Implement cleaning campaign
– Ensure all sanitizer and disinfectant tools always available
– Disinfect your working area regularly

 

Back office

“all team member to adhere to the new normal sanitation protocol.”

 

 

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